Privacy Policy

At SP Canine Services ("we", "our", "us"), we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (spcanineservices.com) and submit data via our webform. We are committed to safeguarding the privacy of our website visitors and service users. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

SP Canine Services of Corsham, UK is the Data Controller for the purpose of the General Data Protection Regulation (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and any successor legislation to the GDPR or the Data Protection Act 1998.

You can contact us by emailing info@spcanineservices.com.

1. What is Personal Data?

“Personal Data” means any information relating to an identified or identifiable natural person, known as a “data subject”, who can be identified directly or indirectly. It may include names, addresses, email addresses, telephone numbers, IP addresses, location data and other similar information. It may also include “special categories of personal data” such as racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union memberships, genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a natural person’s sex life or sexual orientation.

2. Information We Collect

We will collect and process the following Personal Data about you:

2.1 Information you give us
This is information about you that you give us by filling in forms on our site www.hgem.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register your interest, correspond with us and if you report a problem with our site. The information you give us may include your name, e-mail address and phone number.

2.2 Information we collect about you
With regard to each of your visits to our site we will automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

3. Legal Basis for Processing Your Personal Data

We rely on the following legal bases to process your personal data:

3.1 Consent
When you submit the webform, you give us explicit consent to process the personal data provided. This consent can be withdrawn at any time by contacting us (see section 7).

3.2 Contractual necessity
We may process your personal data as necessary for the performance of a contract if you request services or products from us.

4. How We Store and Protect Your Data

Our website (spcanineservices.com) is hosted on the Wix.com platform. Wix.com provides us with the webform embedded on our website. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We implement appropriate technical and organisational measures to safeguard your personal data and protect it from unauthorised access, alteration, disclosure, or destruction. Any payment transactions will be encrypted using SSL technology. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Sharing Your Data

We will not share your personal data with third parties unless:

5.1 You have given us explicit consent.
It is required to fulfill your request or as part of the services we provide (e.g., sharing data with third-party service providers who help us manage our website).

5.2 We are required to do so by law or in response to legal requests.

6. Retention of Your Data

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summary.

Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:
• the right to access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to complain to a supervisory authority; and
• the right to withdraw consent.

You have the right to request information as to whether or not we process your Personal Data and, where we do, access to the Personal Data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of Personal Data concerned and the recipients of the Personal Data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your Personal Data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. Provision of such information will be subject to you supplying us with appropriate evidence of your identity.

You have the right to ask us not to process your Personal Data for marketing purposes. You can also exercise the right at any time by contacting us at info@spcanineservices.com. We do not share your Personal Data with third parties for marketing purposes.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use, the purposes for which we use them, and how you can disable them, please see our Cookie Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, or if you wish to exercise your rights, please contact us at info@spcanineservices.com.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.